The following Terms of service along with the “AUP” and where applicable to the service, the “EULA” form the “Main Agreement” between you and us when you purchase services from us. By purchasing services from us you are agreeing to this “Main Agreement”.
Mackie Cloud(“we” or “us”) is a company registered in India.
If you would like to get in touch with us, please write to us at the address above or please e-mail us on support@mackiecloud.com
Mackiecloud.com Provides you web-hosting, domain name registration, and related products and service.
Mackie Cloud seeks to ensure the highest level of data privacy when offering its variety of quality products and services to Mackie Cloud customers and subscribers (“Subscribers“) (collectively, “You”, or “Users“).
At Mackie Cloud, the privacy and security of our Users is of paramount importance. Mackie Cloud is committed to protecting the data you share with us.
When this Policy mentions “Mackie Cloud“, “we,” “us“, or “our“, it refers to Mackie Cloud that is responsible for protection of your personal information in line with this Privacy Policy (“Data Controller“).
This Privacy Policy (“Policy“) explains how Mackie Cloud processes information that can be used to directly or indirectly identify an individual (“Personal Data“) collected on our Site, our services (“Service”), forums and our mobile applications (“Platform“).
All personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, designed by the U.S. Department of Commerce and the European Commission and Swiss Administration.
For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at support@mackiecloud.com. or just raise a support ticket by clicking this link.
Mackie Cloud shall process all Personal Data adhering to the general data processing principles:
All and any information stored on Mackie Cloud’s Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.
3.1. Information You provide to us.
Information that is necessary for the use of the Mackie Cloud Platform
We ask for and collect the following personal information about you when you use the Mackie Cloud Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in de-activation of your Mackie Cloud Account.
You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your Mackie Cloud Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Mackie Cloud Platform. We advise against posting any information you don’t wish to make public on the Mackie Cloud Platform. If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.
Mackie Cloud processes information you provide to us on the legal basis of:
Disclaimer
Please always take care and observe at least the following minimum requirements for the protection of your personal information:
Right to delete your data
You may at any time access and edit, update or delete your contact details by logging into your Mackie Cloud’s platform Account.
Please note that you will only be able to delete your email during de-activation of your Mackie Cloud Account. To deactivate your Account, please send your request to support@Mackie Cloud.com, and you will be provided with further guidance.
3.2. Information We Collect when You use the Platform
When you use the Mackie Cloud Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.
This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Mackie Cloud Platform.
Automatic collection of data
Mackie Cloud processes this information on the legal basis of:
We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the Mackie Cloud Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
Mackie Cloud welcomes all qualified Applicants to apply to any of the open positions published at https://www.mackiecloud.com/career, by sending us their contact details and CV (“Applicants Information“) via the relevant Position Application Form on our Website, or through any other means provided by us.
We understand that privacy and discreteness are crucial to our Applicants and are committed to keep Applicants Information private and use it solely for Mackie Cloud’s internal and group companies’ recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).
Mackie Cloud may retain Applicants Information submitted to it for no longer than one year after the applied position has been filled or closed. We collect this information to re-consider Applicants for other positions and opportunities at Mackie Cloud; we can use their Applicants Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at Mackie Cloud.
If you previously submitted your Applicants Information to Mackie Cloud, but now wish to access it, update it or have it deleted from our systems, please contact us at sopport@mackiecloud.com .
We may collect, store and process certain information pertaining to visitors and users of our User’s websites or services, solely on our Users’ behalf and at their direction. Each of our Users is able to collect and manage information, including personal data, via their website. Such information and personal data are then stored with Mackie Cloud. For such purposes, within the meaning of the GDPR, Mackie Cloud may in certain limited cases, as specified in the Terms of Service, be considered as a “data processor” of such information pertaining to visitors and users of their websites or services. The Users controlling and operating such User websites, shall be considered as the “data controllers” of such information, and shall be solely, completely and fully responsible and liable for complying with all laws and regulations that may apply to the collection and control thereof, including all privacy and data protection laws of all relevant jurisdictions.
User shall be solely, completely and fully responsible for the security, integrity and authorized usage of information related to visitors and users of their websites or services, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.
Mackie Cloud has no direct relationship with the individual visitors and users of our User’s websites or services whose personal data it processes. If you are a customer of any of our Users, and would like to make any requests regarding your personal data, please contact such User(s) directly.
For more information about data processing arrangement between us and our Users, please see our Terms of Service.
When creating an Account at our Platform, you are free to opt-out from receiving various offers directly to your e-mail, phone or in your Account. We use provided contact details and your preferences for direct marketing by sending various offers or newsletters.
These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, purchase history etc.) or we have collected or generated from other sources as described below.
Right to object
If a User wishes to change their preferences for direct marketing, they may exercise such option at any time they wish by following the instructions to unsubscribe in the received email.
You are free to opt out of our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of our e-mail with the newsletters.
You may at any time refuse to receive information from us by sending an email to support@mackiecloud.com, or by visiting and adjusting your personal account settings.
We collect and receive your Personal data from yourself (including your device) as well as from the following sources:
We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required we will ensure it is securely deleted.
If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Mackie Cloud Account.
After de-activation of Account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, other), for as long as we are legally required by virtue of such legal requirements:
Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your Mackie Cloud Account):
Mackie Cloud has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.
Regardless of the measures and efforts taken by Mackie Cloud, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with Mackie Cloud or anyone else.
We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.
If you have any questions regarding the security of our Services, you are welcome to contact us at support@mackiecloud.com.
You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions and conditions as laid down in GDPR and applicable law. Those rights are:
Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mail: support@mackiecloud.com.
When you object to processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or de-activation.
Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.
We assume that all Users of Mackie Cloud Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 16. Continued use of Mackie Cloud’s website and mobile applications implies acceptance of the revised Policy.
This Policy is an integral part of Mackie Cloud’s Terms and Conditions.
We will ask for your consent before using information for a purpose other than those set out in this Policy.
For all your requests or comments concerned with this Privacy Policy, please contact: support@mackiecloud.com.
Our Policy applies to all of the services offered by us and our affiliates, including MACKIE CLOUD, but excludes services that have separate privacy policies that do not incorporate this Policy.
Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our services.
Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).
If you have any further questions regarding the data Mackie Cloud collects, or how we use it, then please feel free to contact Data Protection Officer at the details as indicated above hereof.
Products purchased from Mackie Cloud may be refunded only if canceled within 60 days of the date of the transaction.
If you have any questions regarding the refund policy of our Services, you are welcome to contact us at billing@mackiecloud.com.
Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.
“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Mackie Cloud in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:
Respectfully report any abusive activity encountered online (spam, phishing, malware etc.) to abuse@mackiecloud.com
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