The following Terms of service along with the “AUP” and where applicable to the service, the “EULA” form the “Main Agreement” between you and us when you purchase services from us. By purchasing services from us you are agreeing to this “Main Agreement”.

Mackie Cloud(“we” or “us”) is a company registered in India. 

1.  Defined Terms
   
   “Main Agreement” means these “terms and conditions”, “AUP” and “EULA” which collectively form the “Main Agreement”.
   
   “You/Your/Client” means the person, company or organisation who purchases services from Mackie Cloud.
   
   
2. General Terms
   1. By subscribing to any of the Services and opening an account with us, we (“Mackie Cloud”) and you (“the Client”) agree to be bound by these terms and conditions. They set out the basis on which we offer our services and should be read carefully.
   2. You must be at least 18 years of age to use our services.
   3. We will treat your personal details in accordance with our privacy policy (https://www.mackiecloud.com/legal/privacy-policy) and with the Data Protection Act 2018 (“DPA”) and the General Data Protection Regulation 2016 (“GDPR”).
   4. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:
      1. You are an individual.
      2. You are buying Services from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).
   5. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.
3. Services
   1. We agree to supply the Services to You in accordance with the terms set out in this Main Agreement
   2. Customers are liable for all charges levied by their telephone service provider arising from the Customer’s use of the Services.
   3. From time to time us or our subcontractors need to carry out maintenance on the network, this may involve temporarily shutting parts of it down. We will give as much notice as possible and shall try to keep this work to the period specified in the notice. We accept no liability whatsoever arising from such a suspension of the service.
   4. The Customer agrees that they will not reassign or transfer any part of the Service without our prior consent.
   5. License costs of all third-party applications and software offered with our plans are subject to change without written intimation.
   6. You acknowledge that we do not guarantee that any services will be uninterrupted, error-free, or completely secure. There are risks inherent to the internet such as hacking, malware, DDoS etc that could result in the loss of data and/or privacy.
   7. We reserve the right to pass on any additional charges/price increases as a result in price changes from third party software and license vendors irrespective of the hosting cycle.
4. Domain Registration, Renewals and Transfers
   1. You are to ensure any requested domain registration is not made in bad faith, does not infringe on any third-party rights including any third party’s intellectual property and the registration will not be used for any unlawful purpose or would be considered to be an abusive registration under the enom, openSRS or Nominet dispute resolution policies.
   2. You acknowledge that we are not obliged to accept any request to register a domain and may be unable to make a registration due to another application or prohibitive cost.
   3. We make no representations or warranties (expressed or implied) of any kind (and they are expressly disclaimed) with respect to availability or likelihood of registration of any requested domain.
   4. You acknowledge that domain registrations and renewals where successful are non-refundable.
   5. You acknowledge that we are unable to correct spelling mistake(s) in a domain once a domain has been successfully registered, please ensure you check all spelling and grammar before submitting the domain for registration.
   6. You acknowledge that domain renewal fees are subject to change at any time without notice or written intimation.
   7. You acknowledge we cannot guarantee any domain you order will be successfully registered, only once payment has been successfully taken will we send a registration request to the registrar and only once a registration confirmation has been received from the registrar is the domain officially registered. If we are unable to register any domain name, we will provide a full refund of the domain registration fee.
   8. Domains with the exception of those ending in .UK are registered through our partners either enom or OpenSRS and in addition are subject to the following terms and conditions:
      https://www.mackiecloud.com/legal/enom-terms
      https://opensrs.com/resources/documentation/#contracts 
   9. All domains ending .UK are registered through Nominet and in addition are subject to Nominet’s terms and conditions located at https://www.mackiecloud.com/legal/nominet-agreement
   10. Where you wish to register a domain in a foreign jurisdiction, you acknowledge that your registration is subject to all relevant laws and terms and conditions.
   11. You will at all times comply with the terms and conditions (from time to time subsisting) applying to the registration of domain names published by the relevant naming authority (including the domain dispute resolution policy of that authority) and any other authority having similar force.
   12. You agree and acknowledge that we will make registration information in relation to the requested domain available to ICANN, openSRS, eNom, Nominet or any other appropriate registration authority.
   13. You acknowledge that you are obligated to provide accurate domain registration details, and that those details will be published to the WHOIS directory with respect to the chosen domain name, as required by ICANN & Nominet.
   14. We will endeavour to automatically renew your domain 30 days prior to expiry unless:
       1. We are unable to take payment for the renewal.
       2. You choose to opt out of auto-renewal through the client area
       3. The domain has been transferred to another registrar or tag holder
   15. Some domains are auto-renew only, this means that auto-renewal must be turned on prior to the “Auto-renew by date”. It is your responsibility to ensure the auto-renewal is turned on if relevant. If the auto-renew setting is disabled at the auto-renew deadline then the registrant will lose the domain name, despite how much time remains on the registration.
   16. You may not transfer away the domain from us to another registrar during the first sixty (60) days following the registration or transfer of a domain.
   17. We will not accept any transfer request for a domain that is due to expire within 7 days.
   18. We will not transfer ownership of a domain to another registrar until all fees attributable to the domain registration, renewal or transfer have been paid.
   19. You undertake to comply with the content standards set out in our Acceptable Use Policy in respect of any material posted on or associated with any Domain.
   20. Where ICANN and/or Whois, or any replacement body of the same (or where the Domain is registered with a registrar in a different jurisdiction, any equivalent body or registrar), makes any complaint in respect of the use of the domain name including but not limited to ‘cybersquatting’, We reserve the right to immediately cancel this service and no refunds shall be made. You will co-operate with us in respect of any complaint.
   21. Due to a legal agreement between ENOM INC, one of our domain registrar, and LegitScript, customers should be aware that the domains purchased with the intent of selling prescription drugs, via a company not properly licensed in the destination country, could be frozen pending a legal appeal. We have no control over this process and disputes will need to be handled through the proper legal channels in the disputed country.
   22. We reserve the right to change the registrar that a domain is held with, at our own discretion and without notice.
   23. If you are registering a domain on behalf of a third party you are obligated to ensure the domain owner is made aware of and adheres to these terms and conditions.
5. Acceptable Use, Content and Behaviour
   1. You agree to abide by our acceptable use policy (AUP) located at the link https://www.mackiecloud.com/legal/acceptable-usage-policy
   2. You agree to abide by any EULA applicable in respect to the Services.
   3. You shall procure at your cost, install and maintain, and comply with all licensing requirements in respect of all required enabling software and third-party software used via the Services. You acknowledge that a failure to do so may impact your use of the Services.
   4. We may request that you provide evidence of the licensing status of any software used by you on the Services.
   5. You agree and understand that any attempts to undermine or cause harm to any of our servers is strictly prohibited.
   6. If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your Account without refund.
   7. We reserve the right to disable/delete any feature or application provided on shared hosting service without notification if that feature/application is found to be detrimental and/or is hampering the web server’s’ overall health and performance.
   8. If you are abusive towards any member of our staff we have full right to terminate your account with us without any refund.
6. Account Security
   1. You are responsible for any misuse of your account and you must take steps to ensure that others do not gain unauthorised access to your account. You may not use your account to breach the security of another account or attempt to gain unauthorised access to another network or server.
   2. Your password provides access to your account, it is your responsibility to keep your password secure.
   3. Sharing your password and account access with unauthorised users is strictly prohibited. You must take care and prevent others from using your account since you will be responsible for the consequences.
   4. Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.
   5. You must adopt adequate security measures to prevent or minimise unauthorised use of your account.
   6. You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorised to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
   7. You may not attempt to interfere with service to any user, host or network or carry out DOS attacks. This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
   8. You agree and understand that users who violate systems or network security may incur criminal or civil liability. We will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
   9. You agree to complete your own tests for computer viruses in accordance with best computing practice.
7. Data Protection (GDPR)
   1. In this section, the terms “Personal Data”, “Controller”, “Processor”, “Data Subject”, “Processing”, “Data Protection Impact Assessments” and “Personal Data Breach” have the meanings given in the GDPR.
   2. In this section, the term “Applicable Data Protection Law” means all applicable data protection legislation in force from time to time including the DPA and the GDPR.
   3. The parties acknowledge that the factual arrangement between them dictates the classification of each party as either a Controller or Processor under Applicable Data Protection Law. Notwithstanding the foregoing, the parties acknowledge that:
      1. where Personal Data is not accessible or likely to be accessible by Mackie Cloud, Mackie Cloudwill not be a Processor, and therefore, in either case, the obligations of paragraphs 7.4 to 7.7 shall not apply.
   4. Subject to paragraph 7.3, with respect to the party’s rights and obligations under the Agreement, the party’s agree that you are the Controller and that Mackie Cloudis the Processor.
   5. Where Mackie Cloudprocesses Personal Data as a Processor on your behalf, it shall:
      1. Process the Personal Data only in accordance with instructions from you (which may be specific instructions or instructions of a general nature as set out in the Agreement or as otherwise notified by you to Mackie Cloudduring the term of the Agreement);
      2. take reasonable steps to ensure the reliability of any Mackie Cloudstaff who have access to the Personal Data, and ensure such staff are trained in the care and handling of Personal Data and have given appropriate binding undertakings of confidentiality;
      3. notify you without undue delay and, in any event, within five business days, if it receives:
         1. a request from a Data Subject to have access to that person’s Personal Data; or
         2. a complaint or request relating to your obligations under Applicable Data Protection Law;
      4. taking into account the nature of the Processing, assist and cooperate with you (including by using appropriate technical and organisational measures, in so far as this is possible), to respond to complaints or requests from Data Subjects exercising their rights under Applicable Data Protection Law, including by:
         1. promptly providing you with full details of a complaint or request received by Mackie Cloud; and
         2. upon your request, promptly providing information which you require in order to comply with a request from a Data Subject exercising their rights under Applicable Data Protection Law (including a ‘subject access request’) provided that Mackie Cloudshall, unless otherwise agreed, be reimbursed any incremental costs incurred as a result of complying with this paragraph.
      5. permit, at your own expense, you or your representatives access to any location where Mackie Cloudprocesses Personal Data during normal business hours to inspect and audit, on reasonable prior notice, Mackie Cloud’s data Processing activities and comply with all reasonable requests or directions by you to enable you to verify and/or procure that Mackie Cloudis in full compliance with its obligations under this paragraph 7. You or your representative shall be required to adhere to any applicable Mackie Cloudsite and security policies in the performance of such an audit or inspection;
      6. provide a written description of the technical and organisational methods employed by Mackie Cloudfor Processing Personal Data (within the timescales reasonably required by you);
      7. be entitled to engage sub-Processors (as a subcontractor), subject to
         1. the relevant subcontractor being engaged by way of a written contract which imposes obligations on the subcontractor which are at least equivalent to the obligations imposed on Mackie Cloudpursuant to this paragraph 7.5; and
         2. the relevant subcontractor providing sufficient guarantees to Mackie Cloudin terms of expert knowledge, reliability and resources to implement technical and organisational measures which will meet the requirements of Applicable Data Protection Law, and all sub-Processors engaged by Mackie Cloudas at the effective date of this Agreement shall be deemed authorised;
         3. All costs in relation to the audit incurred by Mackie Cloudor partners will be passed onto the client.
      8. in addition to the sub-Processors engaged pursuant to paragraph 7.5.7, be entitled to engage additional or replacement sub-Processors (as a subcontractor), subject to:
         1. the provisions of paragraph 7.5.7.1 and 7.5.7.2 being applied; and
         2. Mackie Cloudnotifying you of the additional or replacement sub-Processor, and where you object to the additional or replacement Processor, the parties shall discuss the objection in good faith;
      9. save where such countries have been deemed by the European Commission to be providing an adequate level of protection pursuant to the relevant provisions of Applicable Data Protection Law not Process Personal Data outside the European Economic Area without the prior written consent of you and, where you consent to a transfer, to comply with any reasonable instructions notified to it by you. Notwithstanding the foregoing:
         1. we are expressly permitted and instructed by you that we may transfer Personal Data to any Mackie Cloudsubsidiary and any Mackie Cloudsubcontractor, subject to first ensuring that adequate protections are in place to protect the Personal Data consistent with the requirements of Applicable Data Protection Law;
         2. we are expressly permitted to transfer Personal Data to ESDS Software Solution PVT. Ltd. in respect of the provision of support services subject to there being adequate protections in place to protect the Personal Data consistent with the requirements of Applicable Data Protection Law.
         3. we are expressly permitted to transfer Personal Data to Microsoft Corporation in respect of the provision of services subject to there being adequate protections in place to protect the Personal Data consistent with the requirements of Applicable Data Protection Law.
      10. at your cost and taking into account the nature of the Data Processing and the information available to Mackie Cloud, assist you in ensuring your compliance with your obligations to:
          1. ensure the security of the Processing;
          2. notify Personal Data Breaches to the ICO;
          3. notify Personal Data Breaches to the Data Subjects;
          4. carry out Data Protection Impact Assessments; and
          5. consult the ICO in respect of Data Protection Impact Assessments, pursuant to Articles 32 to 36 of the GDPR (respectively); and
          6. notify you without undue delay upon becoming aware of a Personal Data Breach.
   6. Taking into account the state of the art, the costs of implementation and the nature, scope, context and purpose of processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, you and Mackie Cloudwill take, implement and maintain such technical and organisational measures as are appropriate to protect the Personal Data against unauthorised or unlawful Processing and against accidental loss, destruction, damage, alteration or disclosure.
   7. Each party shall comply always with Applicable Data Protection Law and shall not perform its obligations under the Agreement in such a way as to cause the other to breach any of its applicable obligations under Applicable Data Protection Law.
   8. Each party shall comply with its obligations set out in the Data Protection Specification.
   9. To the extent that Mackie Cloud‘s performance of its obligations under the Agreement involves the Processing of Personal Data on your behalf, you shall ensure:
      1. you are not subject to any prohibition or restriction which would prevent or restrict you from disclosing or transferring such Personal Data to Mackie Cloud, as required under the Agreement; and
      2. you have lawful grounds for Processing such Personal Data, including (if applicable) the consent of the individual to whom such Personal Data relates (and that such consent shall be valid under Applicable Data Protection Law).
   10. Where under Applicable Data Protection Law (including without limitation Article 82 of the GDPR and any applicable Law where you and the Mackie Cloudmay incur joint and several liability as Controller and Processor with any other person) Mackie Cloudincurs any costs liability damages claims or expenses (other than for damage caused by Processing only where it has not complied with obligations of applicable DPA Regulation specifically directed to Data Processors or where it has acted outside or contrary to your lawful instructions under the Agreement), you shall indemnify Mackie Cloudon demand against all such costs liability damages claims or expenses, save for such liability as corresponds directly to Mackie Cloud’s part of the responsibility for the damage caused by Mackie Cloud’s breach of the obligations of Applicable Data Protection Law or the Agreement.
   11. International clients. You acknowledge and agree that if you are a business located in a territory outside the European Union (EU), it is your responsibility to ensure compliance with Applicable Data Protection Law (or equivalent) in relation to transfers of your personal data from Mackie Cloudto you.
   12. PCI DSS Requirements. In accordance with best practice as described in the Payment Card Industry Data Security Standard (PCI DSS) scheme to safeguard sensitive credit and/or debit card data, should you use the Services to store, process or transmit credit or debit card information you will:
       1. inform us in writing as soon as practicable and, in any event, before you do so;
       2. comply with the PCI DSS requirements; and
       3. you will take all necessary steps to ensure you are properly advised by your card acquirer or a PCI DSS Qualified Security Assessor (QSA) with regards to your obligations and appropriateness of your Service.
   13. Business Continuity. Mackie Cloudwarrants that it has and will undertake to maintain a business continuity plan for its operations that is consistent with the international standards ISO 27001:2013. While Mackie Cloudtakes all steps provided in the Agreement to protect your data, this does not constitute an absolute guarantee that a third party will not try to access, interrupt, delete or compromise your data. You are therefore responsible for determining the ultimate safety and integrity of your data.
8. Pricing and Billing
   1. The pricing for the Services will be set out in your order for the Services and detailed in your Account.
   2. All pricing unless otherwise stated exclude VAT
   3. While we make every effort to ensure pricing on our website is accurate there may be instances where mistakes are made, in these instances we will inform you and;
      1. Where you have been charged higher than the correct amount we will provide you with a refund for the difference.
      2. Where you have been charged less than the correct amount we will provide you with the opportunity to either cancel your order or to pay the difference.
   4. We accept payments done through Credit & Debit card, PayPal, cheque, and bank transfer.
   5. Bank Transfers
      1. Payments from within the UK will take up to 3 working days to be applied. A working day is classified as Monday – Friday excluding UK bank holidays.
      2. Payments from outside of the UK can potentially take longer than 7 working days dependant on the transfer method used. Please contact your payment provider for more details of timeframes.
      3. Payments must be made in GBP (Great British Pound), you are responsible for any fees incurred by your bank for conversion from your local currency.
      4. If a payment is received in any currency other than GBP we will convert your payment at the current exchange rate and deduct any fees incurred by our bank, this may result in your payment failing to cover the full amount due, if this happen we will inform you that we require a further payment to cover the outstanding balance.
      5. You are responsible for all charges imposed by both the sending and receiving bank, it is your responsibility to include any additional amount to cover these charges, please check with your bank before making any transfer if you are unsure.
      6. You must include your client ID as a reference on all bank transfers, failure to do so may prevent us from being able to locate the associated account which may result in suspension of your account for non-payment.
      7. If multiple invoices are outstanding we will apply the transfer starting with the oldest first, any excess amount will be applied to the next oldest and so forth, if the amount is to be applied to a specific invoice you must also include the invoice(s) reference in addition to your client ID.
      8. If the transferred amount exceeds the total due on your account the excess will be converted into service credit and applied to your account.
   6. If paying by cheque you must write your client ID and Invoice number on the back for reference, failure to do so may prevent us from being able to locate the associated account which in turn may result in suspension of your account for non-payment.
   7. Invoices are generated 10 days before the official due date. Payment must be made by the due date to avoid the suspension of your account. If no payment is received, your account will be suspended 5 days after the official due date. If no attempt is made within the next 10 days to pay due invoice(s), we reserve the right to permanently terminate your account and delete all data held. In total 15 days from the official due date will pass before we permanently terminate your account.
   8. For any change in contact details, billing cycle changes, account upgrades / downgrades, cancellation or termination of hosting services, written authorisation is mandatory and to be submitted using the client area. Requests on our live-chat & our toll-free number would not be accepted. It is important for us to establish the authenticity of the customer before carrying out such requests. All email communications must be done from the registered email address.
   9. Account renewal reminders will be sent 15 (Fifteen) days before the renewal / due date for monthly and quarterly billing cycle and 30 days before the renewal / due date for semi-annual, annual, biannual & triannual billing cycle. This is done to ensure that our clients get enough time to make payment(s). A second reminder will be sent before the due date and the third & final reminder would be sent on the day of renewal.
   10. A grace period of 5 (Five) days will be given to all unpaid accounts past the renewal / due date. The hosting service will be suspended on the 6th (Sixth) day of the account being past due and a notification email would be sent informing about the suspension of service. Backup, if purchased / applicable, will be provided only after the dues are paid during the suspension period, i.e. between 6th and 10th days (both days inclusive) of account being past due.
   11. We allow up to 5 (Five) days after the account has been suspended, for the renewal fee / dues to be paid. The account will be terminated permanently once this period of additional 5 days is over. After your account has been terminated, we can no longer guarantee the recovery of your data. Although all best efforts will be made to recover data past this point if invoices are paid, there is no guarantee that data can be successfully restored.
   12. We do have an automatic payment facility. You can store your credit or debit card details via our payment provider and your card will be charged every month on the due date of the invoice. You can select what services are automatically paid from the client area.
   13. For further enquiries or clarifications, please contact the billing department.
9. VAT Policy
   1. If you are an individual located outside of the EU then you may qualify for VAT exemption. Individuals outside the EU must provide proof of address and identity. Accepted documents include passports, ID cards and recent utility bills.
   2. If you are a business located outside the EU then you may qualify for VAT exemption. To apply you must email or fax us details of their incorporation along with business trading status. The documents must show the location of the business.
   3. EU VAT registered businesses will be required to provide their VAT registration number which will be validated against the European Commission database. The number will also be re-checked at regular intervals. Any change of VAT status or VAT registration number must be notified to us immediately.
   4. Upon sign-up we must charge VAT on your first invoice; if eligibility for VAT exemption is proved however then the VAT charged on this invoice will be refunded in the form of a credit to your billing account and future invoices will be issued without the addition of VAT.
10. Cancellations & Refunds
    1. All cancellation requests must be made by clicking the cancellation link found within the product details section of the client area. Please contact our customer services team for more information.
    2. Cancellation requests will not be accepted by phone, email or live chat.
    3. 7 working days’ notice is required for all cancellation requests. A working day is classified as Monday – Friday excluding UK bank holidays.
    4. Cancellation requests are processed Monday to Friday, 8am to 6pm excluding UK bank holidays.
    5. In case of shared hosting account cancellation, the charges for free domain will be deducted from the amount to be refunded (if any). Domain will be free only for the initial first year in case of gTLDs and 1 year in case of .uk TLDs. Renewal charges will have to be paid as applicable at the time of renewal. Applicable TLDs covered under free domain registration/transfer offer are .com, .net, .org, .biz, .info, .eu, .co.uk, .org.uk, .me.uk.
    6. Should you cancel your hosting before the renewal date or wish to transfer your domain name to another service provider during its registration period, domain registration/transfer charges will be payable before such action is completed and we will notify you of these following your request to cancel.
    7. SSL certificates, domain name registrations, software licenses and WHOIS protection are not eligible for refunds.
    8. Refunds will only be processed to the originating payment media (e.g. bank transfer, debit card, PayPal)
    9. Refunds can take up to 5 working days to be processed, the time for the funds to reach you is purely dependant on the payment type.
    10. If a refund which is requested by the Customer is to an international bank account outside of the United Kingdom, the Customer agrees to bear all charges incurred to us for the payment transfer. The amount which the Customer owes us shall be deducted from the total refund amount.
11. Money Back Guarantee
    1. All subscribers of shared hosting plans, reseller and VPS plans carry a 30-day unconditional money back guarantee. If you find the services to be deficient or unsatisfactory, you are entitled to a full refund of the contract amount within the first 30 days of the date of account set-up.
    2. Dedicated Servers, Cloud Servers, Firewalls, and Backup Plans are not included under the 30-day money back guarantee policy. We reserve the right to decide if to issue pro-rata refunds under such circumstances.
    3. The 30-Day Money Back Guarantee Period is only applicable for first-time signups. Second time & subsequent sign-ups are not eligible.
    4. Software licenses, domain registration fees, domain transfer fees and domain renewal fees are excluded from the 30-day money back guarantee.
12. Client Data & Backups
    1. We backup all shared hosting platforms daily for which the following applies:
       1. While we will make every effort to protect and backup data for clients on a regular basis, we do not guarantee the existence, accuracy, or regularity of its backup, therefore, you are solely responsible for making backup files in connection with your use of the Services.
    2. We do not backup VPS, cloud servers or dedicated servers unless you specifically purchase a backup plan from us for the chosen service.
    3. For backup services purchased from us including but not limited to “R1 backup” and “Veeam” you acknowledge the following:
       1. If your backups exceed the amount of purchased storage space then backups will be suspended until you either reduce your usage or you purchase additional storage space.
       2. Some backup services are client configurable, we take no responsibility for changes you make to your backup settings that result in either the failure of your backups or the inability to recover your data. If you are unsure how to configure your backups correctly please contact support.
    4. You acknowledge that use of any of our backup services is at your own risk, although we will make all reasonable attempts to make the service accessible, secure and free from corruption, backups services are sold strictly as is and without warranty, we will not be liable for any loss, claim or damage which is caused by a failed backup.
    5. We have no knowledge of the data you store on your hosting package including its value and quantity. While our services are designed to be resilient and we do offer services designed to mitigate against data loss, we accept no liability for the loss of data and associated revenue, contracts or business.
13. Bandwidth
    1. If your service has a bandwidth limit and exceeds this limit, we will inform you. If you do not wish to purchase extra bandwidth or upgrade your services and continue to exceed the limit, the service shall be suspended until you demonstrate to us that you have taken measures to ensure that the limit won’t be exceeded again or upgrade your account, whichever is earlier. The service will be reactivated in the following month when your bandwidth allocation refreshes.
    2. Some plans are provided with unmetered bandwidth. Unmetered means that we do not accurately record and then enforce the bandwidth usage of your plan unless it is deemed to be using an excessive amount. An excessive amount is classed as either using more than 15% of the total bandwidth available to the physical server or that your usage is such that it is affecting the performance of the server to the detriment of other clients as determined by our engineers. When such events occur, we reserve the right to immediately suspend service if the level of use is at risk of causing a disruption to other users. In other cases, we will attempt to communicate with you to discuss said usage. We reserve the right to charge additional fees if the normal usage of your site frequently exceeds this usage. If said charges are not acceptable to you, we will attempt to provide a reasonable time frame for you to move services.
14. SMS Notifications Service
    1. If you subscribe to receive SMS notifications from us, you may receive promotional messages from us from time to time. Any such marketing messages are strictly in relation to our own products and services, and are not sent by or on behalf of any third party. You will not receive more than one (1) marketing SMS per week. We will never disclose your phone number onto any third party. You can unsubscribe from receiving SMS notifications at any time via the Client Area.
15. Termination
    1. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. The right will end once we start to provide you with the Services.
    2. We reserve the right to refuse, terminate, or suspend your access to the Services for any reason at our sole discretion upon giving 14 days written notice to you.
    3. We may suspend your Account immediately upon breach by you of any of the terms and conditions herein, including, without limitation, late or non-payment of monies due.
16. Effect of Termination
    1. On termination or expiry of your Account for whatever reason you shall pay immediately all sums outstanding pending on your Account to us within 14 working days.
    2. You are responsible for all domain renewals after termination and we will provide you with such reasonable information upon request.
17. Our responsibility for loss or damage suffered by you if you are a consumer
    1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable (including but not limited to loss or corruption of data). Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
    2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products.
    3. When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
    4. Third party material and content. We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities) or for faults in or failures of their equipment.
    5. We are not liable for business losses. If you are a consumer we only supply the products for to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in the clause below.
18. Our responsibility for loss or damage suffered by you if you are a business
    1. Nothing in these terms shall limit or exclude our liability for:
       1. death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
       2. fraud or fraudulent misrepresentation;
       3. breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
       4. any matter in respect of which it would be unlawful for us to exclude or restrict liability.
    2. All terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.
    3. Subject to clause 1 above:
       1. we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us (including but not limited to loss or corruption of data and loss of profit); and
       2. our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the annual fees paid by you in the twelve months in which the liability arose.
    4. We exclude all liability of any kind in respect of any material on the internet posted by the Customer by means of the Services and we are not responsible in any way for any goods (including software) or services provided by third parties advertised, sold or otherwise made available by means of the Services or on the internet, the accuracy, completeness or suitability for any purpose of any website content and the acts or omissions of other providers of telecommunications or internet services (including domain name registration authorities) or for faults in or failures of their equipment.
19. Delays
    1. We will not be liable for failure or delay in performing our obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, act of God, war, insurrection, sabotage, embargo, fire, flood, malicious damage, pandemic, epidemic, strike or other labour disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
20. Indemnity
    1. The client agrees that it shall defend, indemnify, save and hold us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against us, its agents, its customers, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns in connection with their use of the Services.
21. Law
    1. This Agreement will be governed by and construed and interpreted in accordance with the law of England and Wales and the parties submit to the exclusive jurisdiction of the English Courts.
    2. The Customer and us both agree that a court may strike out or override any part of these terms and conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms and conditions as if the offending clause or clauses had never been contained in them.
22. Modification of Terms of Service
    1. We reserve the right to modify or change these terms of service at any time. All customers are bound by the latest terms of service published on this website.

If you would like to get in touch with us, please write to us at the address above or please e-mail us on support@mackiecloud.com

1. INTRODUCTION

Mackiecloud.com Provides you web-hosting, domain name registration, and related products and service.

Mackie Cloud seeks to ensure the highest level of data privacy when offering its variety of quality products and services to Mackie Cloud customers and subscribers (“Subscribers“) (collectively, “You”, or “Users“).

At Mackie Cloud, the privacy and security of our Users is of paramount importance. Mackie Cloud is committed to protecting the data you share with us.

When this Policy mentions “Mackie Cloud“, “we,” “us“, or “our“, it refers to Mackie Cloud that is responsible for protection of your personal information in line with this Privacy Policy (“Data Controller“).

This Privacy Policy (“Policy“) explains how Mackie Cloud processes information that can be used to directly or indirectly identify an individual (“Personal Data“) collected on our Site, our services (“Service”), forums and our mobile applications (“Platform“).

All personal data are processed in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and EU-U.S. and Swiss-U.S. Privacy Shield Frameworks, designed by the U.S. Department of Commerce and the European Commission and Swiss Administration.

For any questions regarding this Policy or any requests regarding the processing of personal data, please contact us at support@mackiecloud.com. or just raise a support ticket by clicking this link.

2. GENERAL PRINCIPLES. CONFIDENTIALITY

Mackie Cloud shall process all Personal Data adhering to the general data processing principles:

• lawfully, fairly and in a transparent manner in relation to the data subject (lawfulness, fairness, and transparency);
• collect and process Personal Data only for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes (purpose limitation);
• ensure that Personal Data is adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed (data minimization);
• ensure that Personal Data is accurate and, where necessary, kept up to date (accuracy);
• ensure that Personal Data is kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed (storage limitation);
• process Personal Data in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures (integrity and confidentiality).

All and any information stored on Mackie Cloud’s Platform is treated as strictly confidential. All information is stored securely and is accessed by qualified and authorized personnel only.

3. INFORMATION WE COLLECT

3.1. Information You provide to us.

Information that is necessary for the use of the Mackie Cloud Platform

We ask for and collect the following personal information about you when you use the Mackie Cloud Platform. This information is necessary for the adequate performance of the contractual arrangement which is in place between you and us and to allow us to comply with our legal obligations. Failing to provide any of this data or decision to delete or object to the processing of any of such data may result in de-activation of your Mackie Cloud Account.

• Account Signup Information. When you sign up to Mackie Cloud, we require you to provide minimum information – email address and password. In some particular cases we ask you to provide more information – such as your first and last name, identity verification, contact details. Such information is required when you are applying for a registration of domain name and indicated as the WHOIS information.
• Login information. We collect Login scope and Email scope from Google, please see https://developers.google.com/identity/protocols/oauth2/scopes?hl=en and email from Facebook.
• Identity Verification. To comply with the rules set forth by the Internet Corporation for Assigned Names and Numbers (“ICANN“) before the registration of the new domain name, Mackie Cloud may collect identity verification information (such as images of your passport, national ID card, valid driving license or other documents as required or permitted by applicable laws).
• Payment Information. To order and use features of the Mackie Cloud Platform (such as web-hosting, domain name registration), we may require you to provide certain financial information in order to facilitate the processing of payments. We use 3rd party (payment processor) services, so we do not collect and store credit card information (we receive information about the payment status and store only last 4 credit card digits).
• Communications, Chats, Messaging. When you communicate with Mackie Cloud (using general inquiries window), we collect information about your communication and any information you choose to provide or disclose. In order to respond to your request, we may access information provided in your Mackie Cloud Account, purchase history, etc.
• Job applicants’ information. We also collect information that you provided to us by applying to any of the open career positions published at https://www.Mackiecloud.com/career, by e-mail or otherwise. For more details see Section 5 below.
• Visitors and users of our User’s websites or services. We may also collect information pertaining to visitors and users of our User’s websites or services (“Users-of-Users”), solely for and on our Users’ behalf.

You may also choose to provide us information when you fill in a form, conduct a search, update or add information to your Mackie Cloud Account, respond to surveys, post to community forums, participate in promotions, or use other features of the Mackie Cloud Platform. We advise against posting any information you don’t wish to make public on the Mackie Cloud Platform. If you upload any content to your account or post it on your Website and provide it in any other way as part of the use of any Service, you do so at your own risk.

Mackie Cloud processes information you provide to us on the legal basis of:

• Your consent, expressed when voluntarily submitting and filling your Personal Data details in sign-up forms, by e-mail, request or inquiries window, etc.; and
• Conclusion and performance of contractual arrangements and obligations between Mackie Cloud and the User;
• Pursuance of legitimate interests of Mackie Cloud, as Data Controller and manager of Mackie Cloud platform;
• Compliance with a legal obligation to which Mackie Cloud is subject, including, but not limited to, ICANN rules: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.

Disclaimer

Please always take care and observe at least the following minimum requirements for the protection of your personal information:

• please omit using your name, address, telephone number, e-mail, personal identification number, date of birth, bank Account number, card number, other special (sensitive) data, etc. in the subject of the request or file name;
• please omit using your personal code, payment card number, and other financial information and details, health, family member details, or other specific (sensitive) data, in the texts of requests, e-mails or similar communication to us, and
• please make sure that the remaining personal data is only indicated to the extent necessary for the purposes for which the letter, request or inquiry is sent.

Right to delete your data

You may at any time access and edit, update or delete your contact details by logging into your Mackie Cloud’s platform Account.

Please note that you will only be able to delete your email during de-activation of your Mackie Cloud Account. To deactivate your Account, please send your request to support@Mackie Cloud.com, and you will be provided with further guidance.

3.2. Information We Collect when You use the Platform

When you use the Mackie Cloud Platform or contact us directly by any communication channel, we may collect information, including personal information, about the services you use and how you use them.

This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the Mackie Cloud Platform.

Automatic collection of data

• Log data and Device information. We automatically collect log data and device information when you access and use the Mackie Cloud Platform, even if you have not created an Mackie Cloud Account or logged in. That information includes, among other things: Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and/or clickstream data.
• Tracking technologies and Cookies. We use cookies, beacons, tags, scripts and other similar technologies, such as CI codes (click tracking), ISC (source tracking), and ITC (item tracking codes). We also automatically collect information about device’s operating system, phone model, device ID and customer number. For more detail information on the use of these technologies, see our Cookies Policy.
• Usage information. We use a tool called “Google Analytics” to collect information about your interactions with the Mackie Cloud Platform (what pages you visit, such as the pages or content you view, your searches for Listings, bookings you have made, and other actions on the Mackie Cloud Platform. In consequence, Google, Inc. plants a permanent cookie on your web browser to identify you as a unique user the next time you visit this Site). For more information please visit Google.
• Geo-location data. We collect information about your approximate location as determined by data such as your IP address to offer you an improved user experience and comply with applicable legal requirements, such as taxes, pricing, etc. Such data may be collected only when you access Mackie Cloud platform using your device.

Mackie Cloud processes this information on the legal basis of:

• Your consent;
• Conclusion and performance of contractual arrangements and obligations between Mackie Cloud and the User;
• Pursuance of legitimate interests of Mackie Cloud, as Data Controller and manager of Mackie Cloud platform.

4. HOW WE USE YOUR DATA?

We use, store, combine and process information, including personal information, about you to provide, understand, improve, and develop the Mackie Cloud Platform, create and maintain a trusted and safer environment and comply with our legal obligations.

• To Identify. Personal identification information is collected and processed for the purposes of User identification as well use of services and domain name registration. Additionally, this information may be used to provide Users with support, letting them know about upcoming updates or improvements, providing information regarding changes of any Terms of Use (including changes to this Policy) as well as other important information.
• To Create and Maintain Trusted Environment. We verify or authenticate information or identifications provided by you (such as ID number, email or phone numbers). We also use collected information to detect and prevent fraud, spam, abuse, security incidents, and other illegal and harmful activities.
• To Create Aggregated Statistical Data, to Carry out Market Research and Analysis necessary for running out our business, to improve our services we use aggregated and/or inferred non-personal information enabling us to evaluate our customers’ needs, sales and other trends of our activities.
• To Stay Connected. We use information about data usage, devices, operating systems to diagnose problems with our servers, to administer our Platform, adopt decision when to retire SDK’s/OS versions, to identify characteristics of major users so that we may optimize our applications and services and make your browsing and purchasing experience more enjoyable.
• To Customize Marketing. To provide more customized offers to our Users, we may conduct data analysis based on information you provide to us, your interactions with the Mackie Cloud Platform and its Users.
• To Send Service and Billing Messages. Mackie Cloud may also contact you with important information regarding our Services, or your use thereof. For example, we may send you a notice (through any of the communication channels available to us) if a certain Service is temporarily suspended for maintenance; reply to your support ticket or e-mail; send you reminders or warnings regarding upcoming or late payments for your current or upcoming subscriptions; forward abuse complaints regarding your hosting plan; or notify you of material changes in our Services. Such kind of communication is essential, for this reason, no opt-out possibilities are given to avoid receiving such Service and Billing Messages unless you are no longer a Mackie Cloud User (which can be done by deactivating your Account).
• To Register Domain. In certain jurisdictions or pursuant to the rules of the ICANN or certain registries, domain name registration information has to be made available and accessible to the public through a “WHOIS” search. The WHOIS database is a publicly accessible database that lists the domain name registration information for a particular domain name, the name server(s) to which the domain name points, and the domain name’s creation and expiration date. The domain name registration information you provide is stored by Mackie Cloud and is made available to the public through WHOIS searches. Mackie Cloud may deposit your domain name registration information with a third-party escrow provider to comply with ICANN requirements. At times, Users may receive solicitations that result from searches of the publicly available WHOIS database by other companies or individuals. Any such solicitations or e-mail communications do not come from Mackie Cloud and Mackie Cloud is not responsible for the use of WHOIS information by third parties. Mackie Cloud acts only on the basis of ICANN rules and requirements. For more information see: https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en#whois.
• To contact you. In order to notify you regarding your Account, to troubleshoot problems with your Account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and portal.
• To provide, operate and improve the Services.
• To enhance data security and to prevent fraud.
• To comply with applicable laws and regulations.

5. JOB APPLICATIONS

Mackie Cloud welcomes all qualified Applicants to apply to any of the open positions published at https://www.mackiecloud.com/career, by sending us their contact details and CV (“Applicants Information“) via the relevant Position Application Form on our Website, or through any other means provided by us.

We understand that privacy and discreteness are crucial to our Applicants and are committed to keep Applicants Information private and use it solely for Mackie Cloud’s internal and group companies’ recruitment purposes (including for identifying Applicants, evaluating their applications, making hiring and employment decisions, and contacting Applicants by phone or in writing).

Mackie Cloud may retain Applicants Information submitted to it for no longer than one year after the applied position has been filled or closed. We collect this information to re-consider Applicants for other positions and opportunities at Mackie Cloud; we can use their Applicants Information as reference for future applications submitted by them; and if the Applicant is hired, for additional employment and business purposes related to his/her work at Mackie Cloud.

If you previously submitted your Applicants Information to Mackie Cloud, but now wish to access it, update it or have it deleted from our systems, please contact us at sopport@mackiecloud.com .

6. INFORMATION PERTAINING TO VISITORS AND USERS OF OUR USER’S WEBSITES OR SERVICES 

We may collect, store and process certain information pertaining to visitors and users of our User’s websites or services, solely on our Users’ behalf and at their direction. Each of our Users is able to collect and manage information, including personal data, via their website. Such information and personal data are then stored with Mackie Cloud. For such purposes, within the meaning of the GDPR, Mackie Cloud may in certain limited cases, as specified in the Terms of Service, be considered as a “data processor” of such information pertaining to visitors and users of their websites or services. The Users controlling and operating such User websites, shall be considered as the “data controllers” of such information, and shall be solely, completely and fully responsible and liable for complying with all laws and regulations that may apply to the collection and control thereof, including all privacy and data protection laws of all relevant jurisdictions.

User shall be solely, completely and fully responsible for the security, integrity and authorized usage of information related to visitors and users of their websites or services, and for obtaining consents, permissions and providing any fair processing notices required for the collection and usage of such information.

Mackie Cloud has no direct relationship with the individual visitors and users of our User’s websites or services whose personal data it processes. If you are a customer of any of our Users, and would like to make any requests regarding your personal data, please contact such User(s) directly.

For more information about data processing arrangement between us and our Users, please see our Terms of Service. 

7. DIRECT MARKETING

When creating an Account at our Platform, you are free to opt-out from receiving various offers directly to your e-mail, phone or in your Account. We use provided contact details and your preferences for direct marketing by sending various offers or newsletters.

These direct marketing offers, depending on your preferences, may be personalized taking into account any other information which you have provided to us (e.g. location, social media profile information, purchase history etc.) or we have collected or generated from other sources as described below.

Right to object

If a User wishes to change their preferences for direct marketing, they may exercise such option at any time they wish by following the instructions to unsubscribe in the received email.

You are free to opt out of our newsletters at any time. You can do this by clicking on a link for that purpose at the bottom of our e-mail with the newsletters.

You may at any time refuse to receive information from us by sending an email to support@mackiecloud.com, or by visiting and adjusting your personal account settings. 

8. OTHER USES OF YOUR PERSONAL DATA

• Developing Platform. We use data, including public feedback, to conduct research and development for the further development of our platform in order to provide you and others with a better, more intuitive and personalized experience, drive membership growth.
• Customer Support. We use data to help you and fix problems. We use the data (which can include your communications) to investigate, respond to and resolve complaints and issues (e.g., bugs).
• Aggregate Insights. We use data to generate aggregate insights. We use your data to produce and share aggregated insights that do not identify you.
• Security and Investigations. We use data for security, fraud prevention and investigations. We use your data (including your communications) if we think it’s necessary for security purposes or to investigate possible fraud or other violations of our Terms of User or this Policy and/or attempts to harm our Users.

9. SOURCES OF PERSONAL DATA

We collect and receive your Personal data from yourself (including your device) as well as from the following sources:

• Social network operators (such as Facebook, Google, etc.);
• Third-party service providers, suppliers and our partners;
• Other legal sources.

10. RETENTION AND DELETION

We generally retain your personal information for as long as is necessary to provide our services and to comply with our legal obligations. Where your personal information is no longer required we will ensure it is securely deleted.

If you would like to stop us using your personal information, you shall request that we erase your personal information and close your Mackie Cloud Account.

After de-activation of Account, we will still retain the following data for the purposes of compliance with applicable legal requirements (such as tax, accounting, legal reporting, AML, other), for as long as we are legally required by virtue of such legal requirements:

• profile with de-personalised information (we will change your email into user@deleted.com, erase you name, surname and contact information) like purchased services, login information, payment information, etc.

Please also note that we may further retain some of your personal information in such cases (i.e., after closure of your Mackie Cloud Account):

• as long as it is necessary for our legitimate business interests, such as fraud detection and prevention and enhancing safety. If Mackie Cloud suspends your Mackie Cloud Account for safety reasons, we may retain certain information from that Mackie Cloud Account to prevent that User from opening a new Mackie Cloud Account in the future;
• the extent necessary to comply with our legal obligations. Mackie Cloud may keep some of your information for tax, legal reporting and auditing obligations;
• forum posts or other publicly visible information may continue to be publicly available on the Mackie Cloud Platform, even after your Mackie Cloud Account is deactivated. However, attribution of such information to you will be removed. Additionally, some copies of your information (e.g., log records) may remain in our database, but are disassociated from personal identifiers;
• to resolve disputes;
• to enforce our agreements and/or pursue or protect our legitimate interests;
• as we protect Mackie Cloud Platform from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time;
• domain name registration data – at the moment of writing this Policy, in order to register domain, we are requested to provide personal information about the owner of domain; this information is shown in WHOIS directory and is public. For more information, please visit https://www.icann.org/registrants.

12. SECURITY

Mackie Cloud has implemented security measures designed to protect the Personal Information you share with us, including physical, electronic and procedural measures. Among other things, we offer HTTPS secure access to most areas on our Services. We also regularly monitor our systems for possible vulnerabilities and attacks, and regularly seek new ways and Third-Party Services for further enhancing the security of our Services and protection of our Visitors’ and Users’ privacy.

Regardless of the measures and efforts taken by Mackie Cloud, we cannot and do not guarantee the absolute protection and security of your Personal Information, or any other User Content you upload, publish or otherwise share with Mackie Cloud or anyone else.

We therefore encourage you to set strong passwords for your User Account and avoid providing us or anyone with any sensitive information of which you believe its disclosure could cause you substantial or irreparable harm.

If you have any questions regarding the security of our Services, you are welcome to contact us at support@mackiecloud.com.

13. YOUR RIGHTS

You are entitled to a range of rights regarding the protection of your Personal Data, which are subject to limitations, restrictions and conditions as laid down in GDPR and applicable law. Those rights are:

• the right to access the information we process about you;
• the right to rectify incorrect/inaccurate information about you;
• the right to transfer all or part of the information collected about you to you or another data controller, where technically feasible (the right to data portability; with limitations and restrictions as specified in the EU General Data Protection Regulation);
• the right to erase any data concerning you. Users may demand erasure of data without undue delay for legitimate reasons, e.g. where data is no longer necessary for the purposes it was collected, or where the data has been unlawfully processed;
• the right to the restriction of data processing. Users, for legitimate purposes, may obtain restriction of data processing from the controller;
• the right to object to the processing of Personal Data when processing is carried out on the basis of legitimate interest, as well as in cases of use of your personal data for direct marketing purposes, as specified above in this Policy.

Some of the rights as above are easy to exercise: i.e., you may at any time access and edit, update or amend your details, opt out of receiving communications from us and our partners by visiting and adjusting your personal account settings, or by e-mail: support@mackiecloud.com.

When you object to processing of Personal Data when processing is carried out on the basis of legitimate interest, we will carefully consider such a request, which may result in your Account closure or de-activation.

Users have the right to lodge a complaint with the national Data Protection Agency in their country of residence in the event where their rights may have been infringed. However, we recommend attempting to reach a peaceful resolution of the possible dispute by contacting us first.

13. ACCEPTANCE OF THIS POLICY

We assume that all Users of Mackie Cloud Platform have carefully read this document and agree to its contents. If someone does not agree with this Policy, they should refrain from using our website, and mobile applications. We reserve the right to change our Policy at any time and inform by using the way as indicated in Section 16. Continued use of Mackie Cloud’s website and mobile applications implies acceptance of the revised Policy.

This Policy is an integral part of Mackie Cloud’s Terms and Conditions.

We will ask for your consent before using information for a purpose other than those set out in this Policy.

14. CONTACTS

For all your requests or comments concerned with this Privacy Policy, please contact: support@mackiecloud.com.

15. APPLICATION OF POLICY

Our Policy applies to all of the services offered by us and our affiliates, including MACKIE CLOUD, but excludes services that have separate privacy policies that do not incorporate this Policy.

Our Policy does not apply to services offered by other companies or individuals, including products or sites that may be displayed to you in search results, sites that may include our services or other sites linked from our services.

16. AMENDMENTS

Our Policy may change from time to time. We will post any Policy changes on our website and, if the changes are significant, we may consider providing a more explicit notice (including, for certain services, email notification of Policy changes).

16. FURTHER INFORMATION

If you have any further questions regarding the data Mackie Cloud collects, or how we use it, then please feel free to contact Data Protection Officer at the details as indicated above hereof.

Products purchased from Mackie Cloud may be refunded only if canceled within 60 days of the date of the transaction.

If you have any questions regarding the refund policy of our Services, you are welcome to contact us at billing@mackiecloud.com.

Note: Due to their nature, cryptocurrencies, tokens and digital assets are generally irreversible and their exchange rates are highly volatile and transitory. We can not be responsible for any risk including but not limited to exchange rate risk and market risk. Products purchased using cryptocurrencies, tokens or digital assets will not be refunded.

“Date of the transaction,” for the purpose of this Refund Policy, means the date of purchase of any product or service, which includes the date any renewal is processed by Mackie Cloud in accordance with the terms and conditions of the applicable product or service agreement (Terms of Use). You may cancel a product at any time, but a refund will only be issued if cancellation is requested within the refund timeframe specified for the applicable product, if available at all. Note: Some products have different policies or requirements for a refund associated with them, including some products that are not eligible for a refund under any circumstance. Please see below for refund terms applicable to such products:

Respectfully report any abusive activity encountered online (spam, phishing, malware etc.) to abuse@mackiecloud.com